| Bid Number: |
WD-23-050
|
Description: |
Third Party Call Center RFP
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Bid Opening Date: |
01/23/2023 12:00:00 PM
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| Purchaser: |
Armando Arzate
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Organization: |
Long Beach Utilities Department
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| Department: |
OPERATIONS - Operations Bureau
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Location: |
6009 - Water/Sewer Operations
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| Fiscal Year: |
23
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Type Code: |
02 - RFP - Request for Proposal
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Allow Electronic Quote: |
Yes
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| Alternate Id: |
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Required Date: |
|
Available Date
:
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12/30/2022 10:45:32 AM |
| Info Contact: |
Contact Armando Arzate at (562)570-2406
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Bid Type: |
OPEN
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Informal Bid Flag: |
No
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| Purchase Method: |
Contract
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| Begin Date: |
03/01/2023
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End Date: |
08/31/2023
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| Pre Bid Conference: |
A mandatory pre-proposal meeting is scheduled for Tuesday, 1/10/23 at 10:00 A.M. at 2400 E. Spring St., Long Beach, CA 90806. Attendance is mandatory, no exceptions. Proposals from Contractors who do not attend the meeting shall not be accepted.
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| Bulletin Desc: |
Long Beach Utilities is seeking proposals from highly qualified and experienced firms to support customer service calls with select inbound and outbound services related to utility customer arrearage assistance. The goal is to utilize a firm to staff accordingly based upon current business needs of the LBU at any given time.
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|
| Ship-to Address: |
Water Department
1800 E Wardlow Rd
Long Beach, CA 90807
US
Email: esme.houtepen@lbwater.org
Phone: (562) 570-2408
|
Bill-to Address: |
Water Department
1800 E Wardlow Rd
Long Beach, CA 90807
US
Email: esme.houtepen@lbwater.org
Phone: (562) 570-2408
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Print Format: |
|
|
File Attachments:
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Third Party Call Center RFP
Addendum 1
Mandatory Pre Proposal Sign In Sheet
Addendum 2
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Form Attachments:
|
|
| Desired Attachment Name |
Description |
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Narrative/Technical Proposal
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Narrative/Technical Proposal
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|
Cost Proposal
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Cost Proposal
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RFP Cover Page, signed in ink,
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RFP Cover Page, signed in ink,
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Attachment I Â Compliance with the Terms and Conditions of the RFP
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Attachment I Â Compliance with the Terms and Conditions of the RFP
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Attachment II Â Statement of Non-Collusion
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Attachment II Â Statement of Non-Collusion
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Exhibit B Â Equal Benefits Ordinance (EBO) Form
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Exhibit B Â Equal Benefits Ordinance (EBO) Form
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Exhibit C Â Minority and Women-Owned Businesses
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Exhibit C Â Minority and Women-Owned Businesses
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Exhibit E Â Debarment, Suspension, Ineligibility and Voluntary Exclusion Certificate
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Exhibit E Â Debarment, Suspension, Ineligibility and Voluntary Exclusion Certificate
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|
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Pre-Bid Meeting:
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Yes
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Mandatory:
|
Yes
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Pre-Bid Meeting On (PST):
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01/16/2023 10:00:00 AM
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Pre-Bid Meeting Location:
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2400 E. Spring St., Long Beach, CA 90806
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Questions:
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| Question # |
Print Sequence |
Required |
Question |
Response |
|
1
|
1.0
|
Yes
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Are all required attachments submitted?
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|
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2
|
2.0
|
Yes
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Is Addendum 1 submitted with your proposal?
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|
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3
|
3.0
|
Yes
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Did you attend the Mandatory Pre-Proposal Meeting on Tuesday, January 10, 2023 at 10 A.M.? And did you sign in?
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|
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4
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4.0
|
Yes
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Is Addendum 2 submitted with your proposal?
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Amendments:
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| Amendment # |
Amendment Date |
Amendment Note |
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1
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01/04/2023 09:18:59 AM
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See attachment tab for Addendum 1 - Bidder shall acknowledge the receipt of the Addendum by signing and submitting with their proposal. Proposers that do not include a posted Addendum with their proposal may be deemed non-responsive and their proposal may be rejected. Addendum submittal may not be accepted after the bid opening. Attachment File Changes: Header 1. File 'Addendum 1': File 'Addendum 1' added .
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2
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01/11/2023 08:31:08 AM
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Mandatory Pre-Proposal Meeting Sign in Sheet 9see attached).
Attendance was mandatory, no exceptions. Proposal will only be accepted from vendors on the sign in sheet. Proposal from Vendors who did not attend the meeting and not sign the sign in sheet shall not be accepted. Attachment File Changes: Header 1. File 'Mandatory Pre Proposal Sign In Sheet': File 'Mandatory Pre Proposal Sign In Sheet' added .
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3
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01/18/2023 08:37:00 AM
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See attachment tab for Addendum 2 - Proposers shall acknowledge the receipt of the Addendum by signing and submitting with their proposal. Proposers that do not include a posted Addendum with their proposal may be deemed non-responsive and their proposal may be rejected. Addendum submittal may not be accepted after the due date. Attachment File Changes: Header 1. File 'Addendum 2': File 'Addendum 2' added .
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